ServiceNow unveils new AI-powered capabilities to help improve employee experiences, supercharge talent development, and optimize in-person work
Enhancements to
New Workplace Service Delivery capabilities spur in-person employee collaboration while supporting smarter workplace utilization decisions with data and insights
New research from
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According to new research from
“To win as a business, leaders know they must commit to the development, growth, and well-being of their people,” said
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Skills in Manager Hub.
Talent Development is integrated into Manager Hub, giving managers a comprehensive view of team skills directly in the tools they're already using. It curates key insights, so managers can understand team strengths, identify skills gaps, and assess how employee skills align with jobs and work. Managers can also review skills proficiencies and activities related to skills development. These insights help managers close skills gaps, assign work to the right team members based on their strengths, hire for relevant skills, and recommend trainings that support team development. -
Opportunity Marketplace uses AI algorithms to match employees with internal jobs that are aligned with their skills, aspirations, and preferences, promoting employee engagement and retention while helping to save time and effort when searching internal recruiting platforms. Employees can search by specific job type and location.Opportunity Marketplace prompts employees to explore high-priority roles, helping to fill those jobs more quickly. - Mentoring suggests mentors based on employees’ skills, preferences, and expertise. Employees can easily find mentors and add mentorship activities to growth plans. Easy-to-use scheduling tools also facilitate continuous engagement between mentors and mentees.
- Now Assist for HR Service Deliverymeets the employee or manager where they are in chat, mobile, search, and other channels, and uses generative AI (GenAI) to answer and act on questions related to talent development. For example, an employee can ask the Virtual Agent what career development opportunities are available to them and receive a real-time, conversational answer with a prompt to take action. Additionally, Gen-AI powered search provides, direct, personalized, and contextual responses to talent development, workplace, and HR questions, improving employee self-service, and helping drive down organizational costs.
Workplace Service Delivery updates drive employee satisfaction and optimize operational efficiency
According to Gallup, hybrid workers show the highest level of engagement when their team collectively decides on an in-office schedule. However, only 12% of hybrid employees report their team employing this type of collaborative decision-making approach. Updates to ServiceNow’s Workplace Service Delivery address the critical need for better workplace collaboration, providing next-generation in-office experiences for employees and real-time data for better workplace management:
- Workplace Presence and Workplace Concierge boost in-office collaboration through a chat-based concierge experience that automates common workplace requests such as finding available space within an office, booking rooms or desks, and even recommending which days to go into the office. Powered by Now Assist, ServiceNow’s GenAI experience, employees can ask Workplace Concierge questions like, “what day will mymanager bein the office?” The employee would then receive a recommendation on what day they should go in to collaborate with their manager and even prompt them to reserve office space.
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Smart
Building Insights and Integration Framework adds even more intelligence into Workplace Service Delivery through integrations with leading sensor companies, including Metrikus, VergeSense, IAdea, and Embrava. These integrations support smart building initiatives, providing real-time, actionable insights around efficiency, optimization, and occupant experiences directly within Workplace Service Delivery. This allows facilities teams and business leaders to make data-driven decisions about key workplace initiatives, such as floorplans, maintenance schedules, and real-estate spend.
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Global study highlights opportunities for meaningful, sustainable work in tech
New research released today from
While reskilling efforts will be necessary to meet tech talent needs at scale, proactive adaptation to evolving job markets, continuous learning, and strategic workforce planning are critical for resilience in the digital era.
What customers are saying:
"At Accenture, we are reinventing how we work and earn our people’s commutes by reshaping workplace experiences," said
Availability:
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The new capabilities included in
Talent Development and Workplace Service Delivery are generally available to all customers today.
Additional Information:
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Read
ServiceNow and Pearson research exploring how AI and technology is impacting the global workforce. -
ServiceNow recently announced plans to acquire Intella, an end-to-end talent acquisition solution developed byAdvance Solutions Corp. , a ServiceNow Elite partner. Find out how Intella will build on ServiceNow’s existing employee experience portfolio to better meet the needs of hiring managers and employee candidates building the workforce of tomorrow.
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