Teleperformance Partners With Kore.ai to Transform Customer Engagement Through Advanced AI Solutions
Global digital business services leader Teleperformance (Paris:TEP) today announced that it has been named a platinum partner for Kore.ai, a world leader in enterprise conversational and generative AI platform technology.
As a global reseller and managed services partner of Kore.ai, Teleperformance and its digital services arm TP Infinity will leverage the Kore.ai Experience Optimization (XO) Platform V11.0 to deploy conversational AI solutions to help organizations transform their customer engagement.
TP Infinity combines technology innovation with expert conversation design, guided by a team of specialists certified by the
Kore.ai’s enterprise-grade, no-code platform will enable TP Infinity to build advanced virtual assistants that are powered by generative AI and large language models (LLMs) for meeting the unique needs of their customers around use cases involving customer experience, enterprise automation, personalized solutions based on user experience.
TP Infinity comprises of a diverse team of more than 3,000 consultants, data lovers, tech enthusiasts, creative masterminds and operations gurusoperating in20 countries across
To learn more about TP Infinity, visit www.tpinfinity.com.
To learn more about Kore.ai, visit www.kore.ai.
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ABOUT
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of €8,345 million (
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600,
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Source: Teleperformance