ISG to Study Providers of AI-based Automated Operations
Upcoming ISG Provider Lens® reports will evaluate services for bringing autonomous agents into processes spanning complex IT environments
The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Intelligent Automation Services, scheduled to be released in
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
Organizations are deploying multi-agent AI-based systems that translate their business objectives into coordinated, end-to-end processes across complex ecosystems, increasingly relying on autonomous task handoffs and policy-driven controls. Automation investments are shifting from experimentation to evidence-based initiatives that deliver clear ROI in production. Enterprises are seeking providers that offer pre-trained industry agents, reference architectures and vertically aligned solutions to seamlessly connect upstream triggers with downstream actions in a governed and controlled manner.
“Enterprises are no longer evaluating automation on its own — they are looking at how well it connects decisions to outcomes,” said
ISG has distributed surveys to approximately 70 intelligent automation service providers. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the typical intelligent automation services enterprises are buying, based on ISG’s experience working with its clients. The two quadrants are:
- Industry Value Chain Automation, evaluating providers that design, develop, deploy and scale proprietary, domain‑specific intelligent automation solutions. These providers focus on expanding automation from isolated tasks to integrated, end-to-end orchestrations.
- AI for IT Operations (AIOps),assessing providers of proprietary AI-powered solutions, platforms and frameworks to help organizations understand and optimize operations. They are evaluated on their ability to design and deploy a custom-built solution to manage IT infrastructure and applications.
Geographically focused reports from the study will cover the global intelligent automation services market and examine products and services available in the
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as intelligent automation providers can contact ISG and ask to be included in the study.
All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.
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